Vipbed Privacy Policy — How We Protect Your Personal Information

Vipbed (https://vipbed.app) is a trusted online gaming platform in Bangladesh. This Privacy Policy explains what personal data vipbed collects, why it is collected, how it is used, and how it is kept secure.

This policy applies to vipbed's website, mobile platform, and all associated services. By creating an account or using vipbed's services, you are deemed to have accepted this Privacy Policy.

Information Provided Directly

When you register or use vipbed's services, you provide certain information directly:

• Identity Information: Full name, date of birth, and national ID number.
• Contact Information: Mobile number and email address.
• Payment Information: bKash/Nagad/Rocket number (fully encrypted).
• KYC Documents: Copy of national ID card or passport.

Automatically Collected Information

• Log Data: IP address, login time, and device information.
• Gaming History: Bet history and transaction records.
• Cookies & Tracking: Session data and browsing behavior.
• Device Information: Operating system and browser version.

Vipbed uses your data strictly for the legitimate purposes listed below — nothing more.

• Account Management: Registration, login, and profile maintenance.
• Service Delivery: Betting, gaming, and payment processing.
• Security: Prevention of fraud, hacking, and money laundering.
• Legal Compliance: Meeting regulatory authority requirements.
• Customer Support: Troubleshooting and customer support.
• Improvements: Improving the platform and user experience.
• Notice: Important updates regarding your account.

Vipbed does not sell your personal information. However, limited data may be shared with specific parties under certain circumstances:

Data Sharing Scenarios

• Payment Provider: With bKash, Nagad, and banks solely for processing transactions.
• Game Provider: Minimum data necessary to keep games running.
• Law Enforcement: Under a valid court order or government directive.
• Security Investigation: In investigations of fraud or money laundering.

What We Never Do

• Sale of information to marketing companies.
• Disclosure of information on social media.
• Sharing your profile without your consent.
• Sharing personal data with advertisers.

Vipbed uses state-of-the-art technology to keep your data secure. See our security layers below:

• All server data is stored in encrypted form at all times.
• Payment information is stored on PCI DSS compliant servers.
• Independent security audits are conducted every three months.
• Staff are granted access only to the data necessary for their role.
• Users are notified within 72 hours in the event of a data breach.

Vipbed uses cookies to enhance platform performance and personalize your experience.

Cookie Types

• Essential Cookies: Essential for login sessions and security. These cannot be disabled.
• Functional Cookies: To remember your preferences (language, theme).
• Analytics Cookies: Understanding anonymous usage patterns to improve the platform.

Cookie Control

Non-essential cookies can be disabled through your browser settings, though this may affect certain features. vipbed never uses third-party advertising cookies.

Vipbed gives you full control over your personal data. You may exercise the following rights at any time:

To exercise any of your rights, contact us at support@vipbed.app. Requests are typically responded to within 30 days.

Vipbed's services are strictly for users aged 18 and above. We never knowingly collect any information from individuals under the age of 18.

• Age verification is mandatory at the time of registration.
• Accounts belonging to minors are terminated immediately.
• Any child data collected inadvertently is permanently deleted.

How long vipbed retains your data is determined by specific rules:

• Active Accounts: Data is retained for the duration of your use of the service.
• Account Closure: Retained for up to 3 years after closure for legal purposes.
• Transaction Records: Retained for 5–7 years in accordance with financial regulations.
• Log Data: Automatically deleted after 90 days as a general rule.
• KYC Documents: Up to 5 years, as required by legal obligations.

You may request that your data be deleted — any information beyond legal retention requirements will be permanently erased within 30 days.

Vipbed uses certain third-party services to operate the platform. In every case, the protection of your data is fully ensured:

• Game Providers (Evolution, Pragmatic Play): Minimum data required to operate games.
• Payment Gateway: Payment details used solely for processing transactions.
• Security Services: IP and device data for fraud detection.
• Analytics Tools: Anonymous platform usage data only.

These third parties operate under strict confidentiality agreements and may not use the information they receive for any other purpose.

Vipbed may update this Privacy Policy from time to time. For any significant changes:

• You will be notified in advance via email or SMS.
• The "Last Updated" date at the top of the page will be revised accordingly.
• Your consent will be obtained at login for any major policy changes.
• Previous versions are available upon request.

For any questions, concerns, or data deletion requests regarding our Privacy Policy, please contact our Data Protection team:

• Email: privacy@vipbed.app or support@vipbed.app
• Live Chat: Available in Bengali on the platform 24/7
• Response Time: Typically 2–7 business days